ASTM Standards require what percentage of calls to be reviewed in an EMD QA/QI Program?

The correct answer reflects the ASTM Standards, which specify that an EMD Quality Assurance/Quality Improvement (QA/QI) program should review a percentage of calls within the range of 7% to 10%. This requirement is crucial as it ensures that a significant portion of emergency medical dispatch calls are evaluated for quality, effectiveness, and adherence to protocol.

Reviewing calls within this percentage allows organizations to assess the performance of dispatchers, identify areas for improvement, and implement necessary training or changes to protocols. This systematic approach helps maintain high standards of care in emergency medical response, ultimately contributing to better patient outcomes. By adhering to these standards, agencies can foster continuous improvement and enhance the overall quality of emergency medical services.