During which phase of dispatch do Pre-Arrival Instructions occur?

Pre-Arrival Instructions are provided during the Post Dispatch phase of the emergency medical dispatch process. This phase occurs after essential information has been gathered from the caller and initial actions have been taken to mobilize resources. During Post Dispatch, the dispatcher can relay critical instructions to the caller, which may include steps to take before help arrives, such as first aid measures. This is a crucial aspect of ensuring that the caller is supported and able to take appropriate actions while waiting for emergency responders.

The other phases—Call Receiving and Call Dispatch—focus on gathering information from the caller and sending units to the scene, respectively, and do not involve providing Pre-Arrival Instructions. Therefore, identifying the correct phase is essential for understanding where and how dispatchers can offer guidance to callers.