What is the role of the EMD Quality Assurance program?

The role of the EMD Quality Assurance program is centered on ensuring continuous improvement of dispatch practices through monitoring and feedback. This program is critical in maintaining high standards of emergency medical dispatch, as it involves assessing dispatcher performance, identifying areas for enhancement, and implementing training or changes in protocols based on quantitative and qualitative assessments. By systematically analyzing the performance metrics, the program can lead to improved responses, better handling of emergencies, and ultimately, enhanced patient care. This focus on monitoring and feedback ensures that dispatchers remain knowledgeable, effective, and capable of providing the best possible service during critical situations.