What should an EMD do if a caller is uncooperative during a medical emergency?

In a situation where a caller is uncooperative during a medical emergency, remaining professional and clarifying the urgency is essential. This approach allows the Emergency Medical Dispatcher (EMD) to maintain control of the conversation and better understand the caller's needs. By addressing the caller's concerns and attempting to clarify the situation, the EMD can effectively gather the necessary information to assess the emergency and provide appropriate guidance.

Remaining composed and professional not only helps in de-escalating any tension, but it also encourages the caller to engage more openly, which is crucial for ensuring the safety and well-being of anyone involved in the emergency. This approach fosters communication, aids in problem-solving, and ultimately leads to better outcomes for all parties.

Other options such as hanging up or transferring the call to law enforcement may leave the situation unresolved or escalate the issue further. Making assumptions about the situation could lead to inappropriate responses and potentially undermine the urgency of the medical emergency. Thus, clarifying the urgency while maintaining professionalism is the most effective and appropriate course of action.