What should an EMD do when faced with a new medical term during a call?

When an Emergency Medical Dispatcher (EMD) encounters a new medical term during a call, it is essential for them to ask the caller for more details. This approach directly engages the caller and encourages them to provide specific information about the situation. By obtaining more context, the EMD can better understand the medical issue at hand, which is crucial for accurately dispatching the appropriate emergency services and providing effective pre-arrival instructions. This practice enhances the quality of information gathered and ensures that the EMD’s response is relevant and tailored to the caller's needs.

Active communication is vital in emergency situations, and asking questions not only helps clarify uncertainties but also reassures the caller that they are being listened to and understood. This step is particularly important in a high-stress environment where every piece of information can significantly impact the outcome of the medical emergency.