What should dispatchers do if a caller becomes unresponsive?

When a caller becomes unresponsive during an emergency call, it is crucial for dispatchers to continue asking questions and providing reassurance. This approach helps maintain a connection with the caller, ensuring that they feel supported even in a difficult situation. Additionally, the dispatcher may still receive a response, whether verbal or through sounds, which is vital for assessing the situation and determining the necessary emergency response.

This strategy of keeping communication open can also help in gathering critical information regarding the caller's condition or the incident, which can be essential for emergency responders. By offering reassurance, the dispatcher can help ease any anxiety the caller may be experiencing, which is particularly important in high-stress scenarios.

Other options, such as transferring the call or hanging up, would hinder the response efforts. Waiting for the caller to respond naturally does not provide the active engagement needed to facilitate assistance or stay updated on the situation, making it less effective.