What should dispatchers provide to callers who need to perform CPR?

Dispatchers play a critical role in providing immediate assistance and guidance to callers in emergencies, especially in life-threatening situations where CPR is necessary. Offering step-by-step instructions clearly and calmly ensures that the caller understands exactly what actions to take. This guidance is vital because CPR can significantly improve a patient's chances of survival until professional medical help arrives.

When dispatchers deliver clear instructions, it helps to alleviate some of the stress and confusion the caller may be experiencing. Additionally, precise directions can lead to more effective and timely interventions, which may be the difference between life and death in critical situations. Providing detailed instructions empowers the caller to act confidently and effectively, contributing to a better outcome for the patient needing CPR.